Keep in mind that the serial number displayed is encrypted and it cannot be used to install the software until the key is decrypt with any tool. Here, you can look for CS6 or CS5 serial key in the right corner. 2) Go to 'HKEYLOCALMACHINE \SOFTWARE \Adobe\Photoshop \60.0 or 50.0' in Registry Editor. Where is the help to get problems resolved in a timely matter.Īdobe, your service is embarrassingly poor. Type ' regedit ' and open Registry Editor. Trying to uninstall these programs is now blocked at 2% completed, and frozen and unmoving for the last hour. The 'Adobe Application Manager' your staff member Shilpa insisted I download during our chat 'support' (J: 24:15am EST) has achieved precisely NOTHING and in fact seems to have made matters worse. I've just wasted another 3 hours, with chat support, with staff (whom I contacted myself when it became obvious the Skype call back was not going to be forthcoming) asking the same questions over and over and don't have any clue what they are doing. Robert Sheldon (in the Help department) sent me this message: " Kindly setup skype its free search on google and provide your skype ID so support person will contact you Immediately as a live chat." I've done that. You folks need to seriously get it together. My questions still unanswered and the problem from STILL not resolved. For a company that charges hundreds of dollars for their products you'd think they would actually have decent staff able to help with problems with their software… Apparently I'm asking way too much. Once again, I find myself UTTERLY DISGUSTED with the ineptitude of the support staff at Adobe. I spent hours discussing it with Adobe support yesterday and then they finally told me they didn't have the expertise and I would need to ask in this forum. This is the same exact message I have now been getting on both Ai CS5.1 AND Ai CS6, and Id CS5.5 AND Id CS6. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Please uninstall and reinstall the product. I have now successfully got Photoshop loaded and working, but still unable to open either InDesign or illustrator. Thoroughly fed up, having wasted HOURS of time yesterday and again today, I decided to try something completely different - I installed the CS6 Design Standard upgrade I had. Okay, I printed out the pages of suggestions and went through them step by step.
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